Maintenance

These are the operations necessary to ensure uninterrupted access to project data for its final users. Availability consists of work to ensure uninterrupted operation of servers (monitoring, configuring and updating software), supporting security regulations, etc.

The process of tracking and responding to changes in the project (comments, feedback, requests, requests, etc.) that may affect the project. Tracking and editing of changes takes place on sites agreed with the Customer. The goal is to create favorable conditions for the development of the project.

It is the process responsible for planning, scheduling and controlling the construction, testing and deployment of releases, and delivering new functionality required by the business while maintaining the integrity of existing services. This process is necessary if there are changes to the Project and it is necessary to release new versions.

This is the process responsible for managing the lifecycle of all service requests, regardless of the nature and source of the request (Customer, users, third parties).

This is the process responsible for managing the lifecycle of all issues. Problem management proactively prevents incidents from occurring and minimizes the impact of those incidents that cannot be prevented.